Article on Polish tech news site on how Streamyard screwed over our tiny not-for-profit (and, no doubt others) by automatically upgrading us to a plan at twice the price.

https://kontrabanda.net/r/aral-balkan-streamyard-kontrowersje/

Aral Balkan: „StreamYard «po cichu» zmienił mi subskrypcję na tę droższą”. Kontrowersje po zmianie cennika StreamYardu

W związku ze zmianą cennika StreamYardu, niektórych użytkowników spotkać mogła niespodziewana podwyżka cen. Wpis ten poświęcony jest sytuacji, jaka spotkała Arala Balkana – pochodzącego z Turcji i mieszkającego w Irlandii aktywisty i założyciela Small Technology Foundation.

https://kontrabanda.net/r/aral-balkan-streamyard-kontrowersje/

Just cancelled our Streamyard subscription and deleted our account.

The asshats automatically switched us to a plan that was 2× the price (from ~$44 to ~$88) with a single email’s notice and no authorisation on our part and when there was a new plan that almost exactly matched our current one with almost exactly the same features.

By the time I clocked on, they’d already charged us for several months so I wrote to them explaining that what they did was wrong and asking them to refund us the difference in the plan costs and place us on the plan that was almost the carbon copy of the one we were originally on.

They refused. And admitted no wrongdoing.

Finally, they offered a one month refund.

So I accepted. And now that it’s safely in our account, I just cancelled our subscription and deleted the account. I have a very fucking short fuse for asshole unethical American startups thinking they’re so bloody smart for fucking you over.

Anyway, beware of Streamyard. Not sure if they’ll pull the same shit again but I’m sure they’ll pull some other shit some other time.